1. Identification of the seller

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern online sales made on the website www.pomesse-paris.com (hereinafter the “Site”), published by PÔMESSE PARIS, a simplified joint-stock company (SAS) with share capital of EUR 30,000, registered with the Nantes Trade and Companies Register under number 989 324 330, whose registered office is located at 144 rue Paul-Bellamy, CS 12417, 44000 Nantes, France, and which has a secondary establishment at 7 boulevard Péreire, 75017 Paris, France.

Email address: support@pomesse-paris.com

The company is subject to VAT and is identified under intra-community VAT number FR 79989324330.

PÔMESSE PARIS designs, manufactures and markets cosmetics and food supplements under the registered trademark PÔMESSE PARIS, intended for personal and non-professional use.

The Site is hosted by Squarespace Ireland Limited, a company incorporated under Irish law whose registered office is located at Two Park Place, Upper Hatch Street, Dublin 2, D02 NP94, Ireland. The payment and order management module is operated by Shopify, acting as a subcontractor.

The Site is accessible to any person wishing to discover, order or obtain information about PÔMESSE PARIS products.

Access to the Site may be temporarily suspended for technical reasons, including maintenance, updates or network interruptions. PÔMESSE PARIS will use its best efforts to limit the duration and impact of such interruptions.

________________________________________

2. Scope

The purpose of these GTC is to define the rights and obligations of PÔMESSE PARIS and any consumer (hereinafter the “Client”) in connection with the online sale of products offered on its website (hereinafter the “Site”).

They apply without restriction or reservation to all orders placed on the Site by Clients residing in mainland France, French overseas territories or any other country of the European Union, for delivery within these areas or internationally under the conditions specified.

Any order implies full and complete acceptance of these GTC. The Client acknowledges having read the GTC before validating the order and declares that they have understood and accepted them without reservation.

The applicable GTC are those in force on the date of the order, as published on the Site.

They may be amended at any time by PÔMESSE PARIS, with the new provisions applying to orders placed after they have been published online.

Each version is archived for ten (10) years from the date of the order. For any order amounting to or exceeding one hundred and twenty (120) euros, Pômesse Paris ensures the retention of the written document evidencing the contract for the legally applicable period and guarantees the Client access to it upon simple request sent to support@pomesse-paris.com.

In the event of any contradiction between the GTC and any other document appearing on the Site, the GTC shall prevail. The GTC, as well as all contractual information mentioned on the Site, are drafted in French.

Use of the Site is also governed by the General Terms of Use (GTU) and the Legal Notice, which are separate from these GTC and may be consulted on the Site.

________________________________________

3. Products

The products offered for sale on the Site are described and presented as accurately as possible. Each product page mentions in particular:

• the essential characteristics of the product, including texture, use, function, ingredients and precautions for use;

• the full INCI composition for cosmetic products and the list of ingredients for food supplements;

• the directions for use, storage conditions and any specific warnings, where applicable.

PÔMESSE PARIS ensures that its products comply with the applicable French and European regulations, including in particular:

• Regulation (EC) No. 1223/2009 on cosmetic products;

• Directive 2002/46/EC on food supplements;

• Regulation (EC) No. 1924/2006 on nutrition and health claims;

• Good Manufacturing Practices (GMP) and ISO standards in force within partner laboratories.

The photographs, visuals and texts appearing on the Site are provided for illustrative purposes and have no contractual value.

Any differences in the perception of colours or rendering shall not incur the liability of PÔMESSE PARIS. In the event of discrepancy, the information appearing on the packaging shall prevail for regulatory notices, precautions for use and safety information. For other contractual information, including price, availability and terms of sale, the information displayed at the time of the order shall prevail.

Products are offered subject to availability. Certain products may be offered as promotional packs. The value of the products included in such packs is calculated on the basis of the unit price in force on the date of the order.

In the event of temporary or permanent unavailability after validation of the order, the Client will be informed by email as soon as possible.

The Client may then:

• either maintain the order for deferred shipment, if the product becomes available again within the announced timeframe;

• or receive a full refund of the amount corresponding to the unavailable product, within a maximum period of fourteen (14) days using the payment method used to place the order, unless the Client expressly agrees to be refunded by another means;

• or exchange the unavailable product for a product of equivalent value.

PÔMESSE PARIS reserves the right to withdraw any product from sale at any time or to modify its presentation without notice, provided that such modifications do not affect orders already validated.

________________________________________

4. Purpose of the products and conditions of use

The products sold on the Site are intended exclusively for personal and non-professional use.

They may not be resold, redistributed or used in an institutional or medical context without the prior written authorisation of PÔMESSE PARIS.

The Client undertakes to use the products in accordance with their intended purpose and with the instructions appearing on the packaging and the product page.

Any misuse, non-compliant application or inappropriate storage is the sole responsibility of the Client.

It is the Client’s responsibility, prior to using the products, to ensure their compatibility with their health condition, any medical conditions, allergies or medical treatments. PÔMESSE PARIS shall not be held liable in the event of inappropriate use or use incompatible with the Client’s health condition, provided that the necessary information appeared on the packaging or on the product page.

In order to ensure normal use of the Site, prevent abnormal or abusive orders and prevent any purchase for professional purposes, the total amount of an order may not exceed one thousand five hundred (1,500) euros including tax per transaction.

PÔMESSE PARIS reserves the right to cancel any order that appears abnormal in terms of quantity or frequency, or whose elements suggest collective, commercial or fraudulent use. Any order cancelled by PÔMESSE PARIS pursuant to this clause will be fully refunded to the Client within fourteen (14) days using the payment method used at the time of the order, unless the Client expressly agrees to be refunded by another means.

________________________________________

5. Price

The prices displayed on the Site are indicated in euros, all taxes included (TTC), excluding delivery charges.

The total amount of the order, including the price of the products and any delivery charges, is specified before final validation by the Client.

Prices take into account the VAT applicable in France on the date of the order.

In the event of a change in the legal VAT rate, this may be reflected in the prices without notice.

Pômesse Paris reserves the right to change its prices at any time. Products are invoiced on the basis of the price in force at the time the order is validated.

In the event of a manifest pricing or display error resulting from a technical or human malfunction, Pômesse Paris reserves the right to cancel any order. The Client will be informed and fully refunded the sums paid using the payment method used at the time of the order, unless the Client expressly agrees to be refunded by another means. A price that is manifestly derisory or unrelated to the actual value of the product constitutes a manifest error.

Promotional codes and discount offers that may be offered by Pômesse Paris are subject to specific conditions, including validity period, minimum purchase amount, product restrictions or possible exclusions, as specified at the time of communication. They cannot be combined with each other unless otherwise stated and are never convertible into cash.

In the event of a manifest error affecting the application of a promotional code, including an incorrect discount level, unauthorised combination or technical malfunction, Pômesse Paris reserves the right to correct or cancel the erroneous discount, informing the Client accordingly.

For deliveries to certain French overseas territories, outside the European Union or to any destination subject to customs formalities, orders are shipped under the Incoterm® DAP — Delivered At Place.

Accordingly, Pômesse Paris organises the shipment of the order to the address provided by the Client, but any customs duties, import taxes, dock dues, customs clearance fees, carrier administrative fees, banking fees or any other charges required by local authorities or service providers remain exclusively payable by the Client.

These costs are not included in the product price or in the delivery charges displayed at the time of order, unless expressly stated otherwise. They are neither calculated nor collected by Pômesse Paris and cannot be refunded by Pômesse Paris.

In the event of refusal to pay import, customs or customs clearance fees resulting in the return of the parcel, any fees charged to Pômesse Paris by the carrier may be deducted from the amount refunded, within the limit of the sums actually incurred.

The different delivery methods and associated fees are detailed on the “Delivery” page of the Site and are recalled before validation of the order.

In the event of an exceptional variation in the cost of raw materials, transport or energy, Pômesse Paris may adjust its prices at any time. These changes will not apply to orders already validated.

________________________________________

6. Order

6.1 Order process

The Client freely selects the products of their choice by adding them to the cart.

A detailed summary allows the Client to check the nature, quantity and price of the products before validation.

The order is definitively recorded only after:

1. express acceptance of these GTC;

2. complete and accurate entry of the delivery and billing details;

3. validation of payment on the secure page.

Before final validation, the Client has the option to check and correct the information entered, including the delivery address and the contents of the cart, in accordance with Article 1127-2 of the French Civil Code. By clicking on the order validation button, the Client acknowledges that placing the Order entails an obligation to pay the indicated amount, in accordance with Article L221-14 of the French Consumer Code, and constitutes the conclusion of a firm sales contract.

A summary confirmation email is automatically sent to the Client once the order has been recorded.

This document constitutes an acknowledgement of receipt and proof of transaction.

6.2 Availability

Offers are valid for as long as they appear on the Site.

In the event of an exceptional stock shortage after validation, PÔMESSE PARIS will inform the Client and offer:

• a full refund; or

• an exchange for a product of equivalent value; or

• deferred shipment where possible.

6.3 Capacity and accuracy of information

The Client declares that they are of legal age and have full legal capacity to enter into a contract.

The Client undertakes to provide accurate and up-to-date information when placing the order.

PÔMESSE PARIS shall not be held liable in the event of an error resulting in the inability to deliver.

6.4 Refusal or suspension

PÔMESSE PARIS reserves the right to refuse or cancel any order:

• in the event of an ongoing dispute with the Client;

• in the event of suspected fraud;

• or in the event of a previous payment incident.

PÔMESSE PARIS reserves the right to suspend or cancel any order in the event of suspected fraud, misuse of the Site or identity theft.

________________________________________

7. Payment

Payment of the price is made immediately upon ordering by bank card (Visa, Mastercard, American Express), via Apple Pay, Google Pay or any other payment method offered on the Site. No additional fees will be charged by PÔMESSE PARIS to the Client for the use of a given payment method.

Transactions are processed by a PCI DSS-certified provider.

The Client’s bank details are never stored by PÔMESSE PARIS.

The debit is made at the time the order is validated.

The order is considered final after confirmation of payment by the banking institution.

The Client accepts that the automatic recording systems of PÔMESSE PARIS, including technical logs, order histories and payment confirmations, shall constitute proof of the transactions carried out.

7.1 Retention of title

Products remain the property of PÔMESSE PARIS until full payment of the price.

In the event of a payment incident, the company reserves the right to suspend or cancel the order.

7.2 Proof of transaction

Electronic records, including emails, invoices and payment logs, kept by PÔMESSE PARIS constitute enforceable proof between the parties in accordance with Law No. 2000-230 of 13 March 2000.

________________________________________

8. Delivery

Deliveries are carried out by Mondial Relay, Colis Privé, La Poste — Colissimo or Chronopost — or any other carrier offered when placing the order.

The available delivery methods, their rates and the associated indicative delivery times are indicated on the Site before validation of the order.

8.1 Delivery areas

Products may be delivered to the destinations offered at the time of the order, including mainland France, certain French overseas territories, the European Union and certain countries outside the European Union where logistics conditions allow.

The areas actually available may vary depending on carriers and the logistical, regulatory or customs constraints applicable at the time of purchase.

8.2 Preparation and delivery times

Orders are generally prepared within 24 to 48 working hours, excluding weekends and public holidays.

Once shipped, delivery generally takes place within an average of 1 to 4 working days in mainland France, depending on the delivery method chosen and the destination. These timeframes are given for information purposes only, as carriers are independent service providers whose delivery conditions may occasionally vary.

In accordance with applicable regulations, the order will be delivered no later than 30 days after validation, unless a specific timeframe is indicated at the time of the order.

In the event of a delay attributable to Pômesse Paris, the Client may request cancellation of the sale under the conditions provided by the French Consumer Code.

In the event of a delay attributable exclusively to the carrier, Pômesse Paris will take all useful steps to enable delivery as soon as possible.

Delivery to a pickup point or locker

Where delivery is made to a pickup point or locker, the parcel must be collected within the timeframe indicated by the carrier.

If the parcel is not collected within this timeframe, it may be automatically returned to Pômesse Paris.

No free reshipment will be made in the event of an unclaimed parcel. A new shipment may only be made after payment of the corresponding reshipment costs.

Unclaimed parcels that are returned may be refunded, excluding the initial shipping costs and any costs charged by the carrier for the return of the parcel.

8.3 Address and receipt

The Client must ensure that the delivery address is complete and accurate.

Any parcel returned due to an incomplete or incorrect address may be reshipped, with the reshipment costs remaining payable by the Client.

The transfer of risk occurs when the Client, or a third party designated by the Client, takes physical possession of the parcel.

The Client is invited to check the condition of the parcel upon receipt.

In the event of an anomaly — damaged parcel, missing product, incorrect reference — the Client is invited to contact Pômesse Paris as soon as possible, and ideally within forty-eight (48) hours of receipt, at support@pomesse-paris.com. This timeframe is intended to allow prompt processing of the request, without limiting the Client’s legal rights.

Where the carrier indicates that the parcel has been delivered, Pômesse Paris may request any useful evidence from the Client, including a sworn statement, a declaration of non-receipt or any information enabling an investigation to be opened with the carrier.

8.4 International deliveries and customs formalities

For deliveries to certain French overseas territories, outside the European Union or to any destination subject to customs formalities, orders are shipped under the Incoterm® DAP — Delivered At Place.

Any customs duties, import taxes, dock dues, customs clearance fees, carrier administrative fees, banking fees or any other charges required by local authorities or service providers remain exclusively payable by the Client.

These costs are not included in the prices displayed on the Site or in the delivery charges, unless expressly stated otherwise. They do not depend on Pômesse Paris and cannot be refunded by Pômesse Paris.

In the event of refusal to pay import, customs or customs clearance fees resulting in the return of the parcel, any fees charged to Pômesse Paris by the carrier may be deducted from the amount refunded, within the limit of the sums actually incurred.

Products may only be delivered to countries and territories where delivery is offered at the time of order and where the products may be lawfully shipped, imported and made available to consumers.

Pômesse Paris reserves the right to refuse, suspend or cancel any order intended for a destination where regulatory, customs, logistical or product-compliance restrictions prevent or materially affect the shipment, importation or delivery of the products.

In such case, the Client will be informed and refunded any sums paid for the cancelled order, using the payment method used at the time of purchase, unless the Client expressly agrees to another refund method.

8.5 Force majeure and independent delays

Pômesse Paris shall not be held liable for delays due to force majeure or any event reasonably beyond its control, including strikes, logistical disruption, natural disasters, war, pandemic, administrative decisions or exceptional disruption of transport networks.

________________________________________

9. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Client has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal, without having to provide any reason or pay any penalty, except for return costs, which remain payable by the Client unless the error is attributable to Pômesse Paris or the product is defective.

Where this period expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day.

9.1 Notification

To exercise the right of withdrawal, the Client must notify Pômesse Paris of their decision by means of a clear statement expressing their wish to withdraw.

This statement may be made:

— by email to support@pomesse-paris.com, specifying the relevant order number;

— via the return form available on the Site, accessible from the footer under the heading “Request a return”;

— or by using the standard withdrawal form annexed to these GTC.

Where the Client uses the return form available on the Site, the Client may confirm the return request by means of a dedicated button that is clearly identified and unambiguous.

After validation of the form, an acknowledgement of receipt is sent to the Client by email. This acknowledgement of receipt summarises the content of the request as well as its date and time of sending, which shall serve as proof that the request has been duly received by Pômesse Paris.

This acknowledgement of receipt only confirms receipt of the withdrawal request. It does not prejudge the condition of the returned products, which will be checked after receipt of the parcel.

9.2 Return conditions

Products must be returned unopened, unused, unsealed, complete, in perfect condition and in their original packaging.

For reasons of hygiene and health protection, products that have been unsealed, opened or used after delivery cannot be returned, except in the event of a lack of conformity or hidden defect.

The Client may be held liable for any depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, in accordance with Article L221-23 of the French Consumer Code.

Returns must be sent to the address provided by customer service, together with the order number, within a period of fourteen (14) days following the sending of the withdrawal request.

No return should be shipped before receiving the instructions sent by Pômesse Paris.

Return costs are payable by the Client, unless the error is attributable to Pômesse Paris or the product is defective.

In the event of a partial return of an order that benefited from a discount linked to the number of products purchased or to a minimum amount — including a bundle, conditional discount or conditional gift — resulting in the initial conditions of the offer no longer being met, Pômesse Paris may adjust the amount refunded. The discount initially granted will then be recalculated on the basis of the products actually kept by the Client.

Any gift offered subject to conditions must also be returned in its original condition. Failing this, its value may be deducted from the refund.

After inspection of the returned products, if the return conditions are not met, the products may be refused and returned to the Client at the Client’s expense.

9.3 Timeframe and refund

In the event of a valid exercise of the right of withdrawal, Pômesse Paris will refund the eligible returned products.

The refund will be made without undue delay and, in any event, within a maximum period of fourteen (14) days from the day on which Pômesse Paris is informed of the Client’s decision to withdraw.

Pômesse Paris may, however, defer the refund until the returned products have been recovered or until the Client has provided proof of shipment of the products, whichever occurs first.

The refund will be made using the same payment method as that used by the Client when placing the order, unless the Client expressly agrees to another refund method.

The refund will include, where applicable, the initial standard delivery costs, excluding any additional costs arising from the choice of a faster or specific delivery method.

Return costs remain payable by the Client, unless the error is attributable to Pômesse Paris or the product is defective.

Customs duties, import taxes, customs clearance fees, banking fees or any other charges paid by the Client in connection with an international delivery or a delivery subject to customs formalities are not refunded by Pômesse Paris.

9.4 Exceptions

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised, in particular, for:

— products unsealed after delivery for reasons of hygiene or health protection;

— products clearly personalised or made according to the Client’s specifications.

________________________________________

10. Legal warranties

Products sold on the Site benefit, by operation of law and without any additional payment, from:

the legal warranty of conformity provided for in Articles L217-3 to L217-31 of the French Consumer Code;

the legal warranty against hidden defects provided for in Articles 1641 to 1648 of the French Civil Code.

These legal warranties apply independently of any commercial warranty that may be granted by PÔMESSE PARIS.

10.1 Legal warranty of conformity

The Client has a period of two (2) years from delivery* of the product to bring a claim under the legal warranty of conformity, in accordance with Articles L217-3 to L217-31 of the French Consumer Code.

During the twenty-four (24) months following delivery* of the goods, the lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or the alleged defect.

In the event of a lack of conformity, PÔMESSE PARIS will implement, in accordance with the applicable legal provisions, one of the following remedies:

bringing the goods into conformity by replacement;

or, where this is impossible or disproportionate, a price reduction or rescission of the sale.

No costs may be charged to the Client for the implementation of the legal warranty of conformity.

• Delivery = physical handover of the product to the Client (receipt)

10.2 Warranty against hidden defects

In accordance with Articles 1641 to 1648 of the French Civil Code, PÔMESSE PARIS is liable for hidden defects in the goods sold.

The action resulting from hidden defects must be brought by the Client within two (2) years from the discovery of the defect.

The defect must be hidden and render the goods unfit for their intended use, or so diminish that use that the Client would not have purchased them, or would have paid a lower price, had the Client been aware of it.

In accordance with Article 1644 of the French Civil Code, the Client may request either rescission of the sale or a reduction in price.

10.3 Implementation of warranties

To exercise one of these warranties, the Client must contact PÔMESSE PARIS via the contact form on the Site or by email at the address indicated in the Legal Notice, describing precisely the defect observed and attaching any useful supporting documents, including photos, order number and proof of purchase.

After analysis, and in accordance with the applicable legal provisions, PÔMESSE PARIS will implement the appropriate solution at no cost to the Client.

These provisions do not exclude any other rights that the Client may invoke under the legal warranties provided by law.

________________________________________

11. Liability and product safety

PÔMESSE PARIS makes every effort to ensure the quality, traceability and safety of its products, in accordance with applicable standards.

However, its liability shall not be incurred:

• in the event of non-compliant use of the products or failure to comply with the precautions for use appearing on the packaging or product page;

• in the event of an individual allergic reaction, provided that the allergens or substances concerned were clearly mentioned on the packaging or product page;

• in the event of improper storage of the products by the Client;

• or in the event of force majeure or an event beyond its control, including strike, carrier delay, logistical disruption or administrative decision.

The products sold by PÔMESSE PARIS are not medicines and cannot be considered medical treatments.

Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

They must be kept out of the reach of children and, more generally, persons under the age of 18, and must not be consumed by pregnant or breastfeeding women or by persons undergoing medical treatment, except on the advice of a healthcare professional.

For cosmetic products, the instructions for use must be followed, contact with the eyes must be avoided and application must be discontinued in the event of irritation.

The liability of PÔMESSE PARIS may only be incurred in the event of direct and foreseeable damage resulting from a breach of its contractual obligations. It may not be limited in the event of gross negligence, fraud or bodily injury.

PÔMESSE PARIS shall not be held liable for content appearing on third-party websites to which the Site or commercial communications may link.

The advice, information and editorial content appearing on the Site are provided solely for informational and well-being purposes. They do not replace medical advice, diagnosis or treatment and must not be used to establish a diagnosis or modify ongoing treatment. The Client is invited to consult a healthcare professional for any question relating to their health condition.

PÔMESSE PARIS may use specialised service providers or subcontractors, including laboratories, logistics providers, carriers and payment service providers, for the performance of certain services, under its responsibility.

________________________________________

12. Personal data and cookies

The personal data collected on the Site are processed by PÔMESSE PARIS as data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act.

12.1 Purpose of processing

The information collected is necessary for order management, invoicing, delivery, customer relations and, where applicable, commercial prospecting where the Client has consented.

12.2 Retention period

Data are retained for the period necessary for the performance of the contract, extended by the applicable statutory limitation periods.

12.3 Client rights

In accordance with the GDPR, the Client has the following rights:

• right of access, rectification, erasure and data portability;

• right to restriction of processing and objection to processing;

• right to define post-mortem instructions regarding the fate of their data.

These rights may be exercised at any time by sending an email to: dpo@pomesse-paris.com.

The Client also has the right to lodge a complaint with the French Data Protection Authority (CNIL).

12.4 Cookies

When browsing the Site, cookies may be placed on the Client’s device.

These cookies allow:

• the operation of the Site (necessary cookies);

• audience measurement and statistics (analytics cookies);

• and, where applicable, personalisation of the user experience (marketing cookies).

An information banner allows the Client to configure their consent.

Cookie consent is managed through a Consent Management Platform (CMP) compliant with CNIL recommendations.

The full cookie management policy is available in the “Privacy Policy” section.

In connection with the operation of the Site, certain technical data may be transferred to the United States, where some servers of Squarespace and its subcontractors are located.

These transfers are governed by the European Commission’s Standard Contractual Clauses and appropriate technical and organisational measures, in accordance with Articles 46 et seq. of the GDPR.

Cookies are retained for a maximum period of thirteen (13) months in accordance with CNIL recommendations.

________________________________________

13. Electronic Gift Cards

PÔMESSE PARIS offers electronic gift cards (“Gift Cards”) that may be used exclusively to purchase products on the website www.pomesse-paris.com.

Each Gift Card takes the form of a unique code allowing full or partial payment of an order, within the limit of the available balance.

13.1 Validity period

Electronic Gift Cards are valid for twelve (12) months from their date of issue.

At the end of this period, the unused balance is definitively lost and cannot give rise to any refund, credit note or compensation.

Where required by applicable mandatory consumer protection laws, the validity period of the Gift Card shall be adjusted so that it complies with the minimum validity period required in the Client’s country of residence.

13.2 Conditions of use

• The Gift Card may be used in one or more transactions, within the limit of its balance.

• It cannot be refunded, exchanged for cash or used to purchase another Gift Card.

• Only one Gift Card may be used per order, unless otherwise stated.

• If the order amount exceeds the Gift Card balance, the balance must be paid using another payment method accepted on the Site.

13.3 Gift Card delivery

The Gift Card is sent by email to the address indicated at the time of the order.

PÔMESSE PARIS shall not be held liable in the event of non-receipt due to:

– an incorrect or incomplete address;

– spam filtering;

– a full mailbox;

– or any technical incident beyond the control of PÔMESSE PARIS.

13.4 Loss, theft, or fraudulent use

Lost, stolen or damaged Gift Cards may only be replaced if they have never been used, subject to providing:

– satisfactory proof of purchase; and

– the code of the relevant Gift Card.

PÔMESSE PARIS may suspend or cancel any Gift Card in the event of suspected fraud or misuse.

13.5 Balance and technical corrections

PÔMESSE PARIS reserves the right to correct a Gift Card balance in the event of a manifest entry, invoicing or technical error.

The holder of the Gift Card is responsible for keeping the associated code confidential.

13.6 Right of withdrawal & refund

The initial purchaser has a period of 14 days from the purchase to exercise their right of withdrawal, provided that the Gift Card has not been used.

A partially or fully used Gift Card cannot be refunded under any circumstances.

In the event of the return of a product paid for using a Gift Card, the corresponding amount is automatically credited either to the same Gift Card or to a new Gift Card, either of which shall be valid until the original expiry date.

13.7 Application of GTC

Any purchase made using a Gift Card is subject to these General Terms and Conditions of Sale.

Use of the Gift Card constitutes unconditional acceptance of the GTC in force.

________________________________________

14. Intellectual property

The Site and all its constituent elements — including texts, images, illustrations, logos, graphic charters, photographs, videos, sounds, trademarks, domain names and databases — are the exclusive property of PÔMESSE PARIS or its partners.

Any reproduction, representation, modification or adaptation, in whole or in part, of the Site or any of its elements, without prior written authorisation, is strictly prohibited and constitutes infringement punishable under Articles L335-2 et seq. of the French Intellectual Property Code.

The Client undertakes not to infringe, directly or indirectly, the intellectual property rights of PÔMESSE PARIS, nor to make any unauthorised use thereof.

________________________________________

15. Customer service and complaints

For any question, additional information or complaint, the Client may contact PÔMESSE PARIS Customer Service:

• By email: support@pomesse-paris.com

• By post: PÔMESSE PARIS – Customer Service – 144 rue Paul-Bellamy, CS 12417, 44000 Nantes – France

• Opening hours: Monday to Friday, from 9 a.m. to 6 p.m. (Paris time).

Any complaint relating to delivery, including damaged parcel, missing product or incorrect reference, must be made within fourteen (14) days following receipt of the parcel. This fourteen (14) day period does not affect the Client’s legal rights under the legal warranty of conformity and the warranty against hidden defects, which remain applicable within the time limits provided by law.

Complaints relating to a defect, an error or a missing product must be accompanied by a precise description and, where applicable, photographs.

PÔMESSE PARIS undertakes to acknowledge receipt of requests within an indicative period of 24 to 48 working hours and to respond to any request within a reasonable period not exceeding 30 working days.

Reviews, comments and content that may be published by Clients on the Site or on PÔMESSE PARIS social media must not contain insulting, defamatory or discriminatory remarks, or remarks contrary to public order. PÔMESSE PARIS reserves the right to moderate, refuse, suspend or delete any content that breaches these principles, without notice or compensation.

Visual content sent by the Client, including photographs, videos and screenshots, must be accurate and free from manipulation. PÔMESSE PARIS reserves the right to refuse processing if the elements provided do not allow the facts to be verified.

________________________________________

16. Consumer mediation

In accordance with Article L612-1 of the French Consumer Code, the consumer Client may use a consumer mediator free of charge for the amicable resolution of any dispute with PÔMESSE PARIS, provided that the Client has first submitted a written complaint to its Customer Service.

In the absence of a response within 60 days or in the event of disagreement, the Client may refer the matter to:

CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)

Address: 49 rue de Ponthieu, 75008 Paris

Email: cm2c@cm2c.net

Website: www.cm2c.net

The Client retains the option of using any other alternative dispute resolution method, including conciliation or mediation, or bringing the matter before the competent courts.

________________________________________

17. Force majeure

Neither party may be held liable in the event of non-performance or delay in the performance of its obligations if such non-performance results from an event of force majeure, within the meaning of Article 1218 of the French Civil Code, beyond its reasonable control.

The following are considered in particular to constitute events of force majeure: general strike, war, terrorist attack, pandemic, natural disaster, disruption of transport or communication networks, fire, explosion, supplier failure or administrative decision.

If the force majeure event lasts for more than 60 days, either party may terminate the order in writing, without compensation, and the Client will be refunded the amount paid in proportion to the products not delivered.

________________________________________

18. Applicable law and jurisdiction

These GTC and the transactions arising from them are governed by French law.

They are drafted in French, which is the only version binding on the parties.

This choice of law does not deprive the Client, where applicable, of the mandatory consumer protection rights granted by the law of the country in which the Client has their habitual residence.

In the event of a dispute, and after an attempt at amicable resolution, jurisdiction is granted to the competent French courts, without prejudice to any mandatory jurisdiction rules that may allow a consumer to bring proceedings before the courts of their country of residence.

Sales to foreign countries are governed by French law, without prejudice to the mandatory rights and protections granted to consumers under applicable local consumer protection laws.

________________________________________

19. Final provisions

If any provision of these GTC is declared null, illegal or unenforceable, it will be deemed unwritten, without affecting the validity of the other provisions.

The fact that PÔMESSE PARIS does not rely, at a given time, on any clause herein shall not be interpreted as a waiver of its right to rely on it at a later date.

These GTC, order confirmation emails and the Privacy Policy form the entire contractual agreement between the parties.

________________________________________

Legal Annexes

Annex 1

Standard Withdrawal Form

(compliant with Article R221-1 of the Consumer Code)

To the attention of: PÔMESSE PARIS,

144 rue Paul-Bellamy, CS 12417, 44000 Nantes – France

support@pomesse-paris.com

I hereby notify you of my withdrawal from the contract concerning the sale of the following goods:

• Product: […]

• Order Reference: […]

• Ordered on […] / Received on […]

• Client Name: […]

• Client Address: […]

• Signature (in case of paper form): […]

• Date: […]

________________________________________

Annex 2

Legal Provisions of the Consumer Code

The current legal provisions related to the conformity warranty and the right of withdrawal are available on the official Legifrance website (www.legifrance.gouv.fr)

________________________________________

Annex 3

Legal provisions regarding the right of withdrawal

Article L221-18

The consumer has a period of fourteen days (14) to exercise their right of withdrawal without having to justify their decision.

Article L221-23

The consumer returns or returns the goods to the trader without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw.

The consumer bears the direct costs of returning the goods.

Article L221-24

When the right of withdrawal is exercised, the trader reimburses all payments received, including standard delivery charges, no later than fourteen days from the day they are informed of the consumer's decision to withdraw.

Article L221-28

The right of withdrawal cannot be exercised for contracts:

• For the supply of goods made to the consumer's specifications or clearly personalized;

• Of goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

FAQ* – General Terms and Conditions of Sale (GTC) PÔMESSE PARIS

1. How can I place an order on the site?

Simply select your products, add them to the basket, and then confirm your order by following the on-screen instructions. You can also choose to create an account to save your information for a future purchase.

2. What payment methods are accepted?

We generally accept payments by credit card (Visa, Mastercard, etc.), Apple Pay, and GooglePay. All options are displayed during checkout.

3. What are the delivery times and charges?

Delivery times and charges are displayed when ordering, depending on the chosen delivery method and your address. You will receive tracking information upon shipment of your package.

4. Can I modify or cancel my order?

You can modify or cancel your order as long as it has not been shipped. Quickly contact our customer service for any requests.

5. How can I exercise my right of withdrawal?

You have a legal period of 14 days from receipt of your order to exercise your right of withdrawal. You may submit your request via the “Request a return” form, accessible from the footer of the Site, or contact our customer service team at support@pomesse-paris.com.

6. Are the products guaranteed?

Yes, all our products benefit from the legal conformity warranty and the warranty against hidden defects.

7. What should I do in case of a defective or non-compliant product?

Contact our customer service with your order number, photos of the concerned product, and an explanation of any potential issues encountered. We will indicate the procedure for an exchange or a refund.

8. How can I track my order?

You can track your order status from your customer area or via the tracking link received by email after shipment.

9. Are my personal data protected?

Yes, your data is processed in compliance with GDPR and our Privacy Policy.

10. Who should I contact in case of a question or dispute?

For any inquiries, contact our customer service at the address indicated on the site. In case of an unresolved dispute, you can contact the mediator CM2C.

*The FAQ is for informational purposes only and does not prevail over the GTC above.