1. Identification of the seller

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern online sales made on the website www.pomesse-paris.com (hereinafter referred to as the "Site"), published by PÔMESSE PARIS, a simplified joint-stock company (SAS) with a capital of 30,000 euros, registered with the Nantes Trade and Companies Register under number 989 324 330, with its registered office located at 144 rue Paul-Bellamy, CS 12417, 44000 Nantes, France, and having a secondary establishment at 7 boulevard Péreire, 75017 Paris, France.

Email address: support@pomesse-paris.com

The company is subject to VAT and identified under the intra-community number FR 79989324330.

PÔMESSE PARIS designs, manufactures, and markets cosmetics and dietary supplements under the registered trademark PÔMESSE PARIS, intended for personal and non-professional use.

The Site is hosted by Squarespace Ireland Limited, an Irish law company whose headquarters are located at Two Park Place, Upper Hatch Street, Dublin 2, D02 NP94, Ireland. The payment and order management module is operated by Shopify, acting as a subcontractor.

The site is accessible to anyone wishing to discover, order, or obtain information about PÔMESSE PARIS products.

Access to the Site may be temporarily suspended for technical reasons (maintenance, updates, network interruption). PÔMESSE PARIS will make its best efforts to minimize the duration and impact of these interruptions.

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2. Scope

The purpose of these GTC is to define the rights and obligations of PÔMESSE PARIS and any consumer (hereinafter referred to as the "Client") within the framework of online sales of the products offered on its website (hereinafter referred to as the "Site").

They apply without restriction or reservation to all orders placed on the Site by Clients residing in metropolitan France, the French overseas departments and territories (DOM-TOM), or any other country of the European Union, for delivery in these areas or internationally under the specified conditions.

Any order implies full and complete acceptance of these GTC. The Client acknowledges having read the GTC before validating their order and declares to have understood and accepted them without reservation.

The applicable GTC are those in effect on the day of the order, as published on the Site.

They may be modified at any time by PÔMESSE PARIS, with the new provisions applicable to orders placed after their publication online.

Each version is archived for ten (10) years from the date of the order. For any order exceeding one hundred and twenty (120 euros), PÔMESSE PARIS archives the contract for a period of ten (10) years and guarantees the Client access to it upon simple request addressed to support@pomesse-paris.com.

In the event of a contradiction between the GTC and any other document on the Site, the GTC shall prevail. The GTC are written, as well as all contractual information mentioned on the site, in the French language.

The use of the Site is also governed by the General Terms of Use (GTU) and Legal Notices, distinct from these GTC, accessible on the Site.

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3. Products

The products offered for sale on the Site are described and presented as accurately as possible. Each product sheet notably mentions:

• The essential characteristics of the product (texture, use, function, ingredients, usage precautions);

• The complete INCI composition for cosmetics and the list of ingredients for dietary supplements;

• The mode of use, storage conditions, and specific warnings, if applicable.

PÔMESSE PARIS ensures that its products comply with applicable French and European regulations, notably:

• Regulation (EC) No. 1223/2009 on cosmetic products;

• Directive 2002/46/EC on dietary supplements;

• Regulation (EC) No. 1924/2006 on nutritional and health claims;

• Good Manufacturing Practices (GMP) and ISO standards in force in partner laboratories.

The photographs, visuals, and texts on the Site are presented for illustrative purposes only and have no contractual value.

Any discrepancies in color perception or presentation cannot engage the responsibility of PÔMESSE PARIS. In case of discrepancy, the information on the packaging prevails for regulatory mentions, usage precautions, and safety information. For other contractual information (price, availability, sales conditions), the information displayed at the time of ordering prevails.

Products are offered within the limits of available stocks. Some products may be offered in promotional packs. The value of the products composing these packs is calculated on the basis of the unit price in effect on the day of the order.

In case of temporary or permanent unavailability after order validation, the Client will be informed by email as soon as possible.

The Client may then:

• Either maintain their order for a delayed shipment (if the product becomes available within an announced timeframe);

• Or be fully reimbursed for the amount corresponding to the unavailable product, within a maximum of fourteen (14) days on the payment method used to place the order, unless the Client expressly agrees to be reimbursed by another means.

• An exchange for a product of equivalent value.

PÔMESSE PARIS reserves the right to withdraw any product from sale or to modify its presentation without notice, provided that these modifications do not concern confirmed orders.

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4. Destination and usage conditions of products

Products sold on the Site are exclusively intended for personal and non-professional use.

They may not be resold, redistributed, or used in an institutional or medical context without prior written authorization from PÔMESSE PARIS.

The Client agrees to use the products in accordance with their intended purpose and the instructions provided on the packaging and product sheet.

Any misuse, non-compliant application, or improper storage is the sole responsibility of the Client.

It is the Client's responsibility to ensure, prior to using the products, their compatibility with their health status, any potential pathologies, allergies, or medical treatments. PÔMESSE PARIS cannot be held responsible in case of inappropriate or incompatible use with the Client's health condition, provided that the necessary information was listed on the packaging or product sheet.

To ensure necessary operations of the Site, to prevent abnormal or abusive orders, and to prevent any purchase for professional purposes, the total amount of an order cannot exceed fifteen hundred (1,500) euros inclusive of tax per transaction.

PÔMESSE PARIS reserves the right to cancel any order that appears abnormal in quantity or frequency, or whose elements suggest collective, commercial, or fraudulent use. Any order canceled by PÔMESSE PARIS under this clause will be fully reimbursed to the Client within fourteen (14) days on the payment method used when placing the order, unless the Client expressly agrees to be reimbursed by another means.

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5. Price

The prices displayed on the Site are indicated in euros, all taxes included (TTC), excluding delivery charges.

The total amount of the order (products + any delivery charges) is specified before the Client's final validation.

Prices take into account the VAT applicable in France on the date of the order.

In case of a legal rate modification, this may be reflected in the prices, without notice.

PÔMESSE PARIS reserves the right to modify its prices at any time; products are invoiced based on the price in effect at the time of order validation.

In case of a manifest pricing or display error resulting from a technical or human malfunction, PÔMESSE PARIS reserves the right to cancel any order. The Client will be informed and fully reimbursed for the amounts paid on the payment method used when placing the order, unless the Client expressly agrees to be reimbursed by another means. A manifestly derisory price or one that bears no relation to the actual value of the product constitutes a manifest error.

Promotional codes and discount offers potentially available from PÔMESSE PARIS are subject to specific conditions (validity period, minimum purchase amount, product restrictions, etc.) specified at the time of communication. They are not cumulative between themselves, unless otherwise stated, and are never convertible into cash. In case of a manifest error affecting the application of a promotional code (level of discount, unauthorized combination, etc.), PÔMESSE PARIS reserves the right to correct or cancel the erroneous discount, informing the Client.

For deliveries outside the European Union, the Client acts as an importer: they are responsible for paying any customs duties, import taxes, or banking fees that may be required in the country of receipt.

These fees are neither calculated nor collected by PÔMESSE PARIS and cannot be refunded by the latter. The different delivery methods and associated fees are detailed on the "Delivery" page of the Site and are reiterated before order validation.

In case of exceptional variation in the cost of raw materials, transport, or energy, PÔMESSE PARIS may adjust its prices at any time. These changes will not apply to already validated orders.

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6. Order

6.1 Order process

The Client freely selects the products of their choice by adding them to the basket.

A detailed summary allows them to verify the nature, quantity, and price of the products before validation.

The order is only definitively recorded after:

1. Express acceptance of these GTC;

2. Complete and accurate entry of delivery and billing information;

3. Payment confirmation on the secure page.

Before final validation, the Client has the possibility to check and correct the entered information, particularly the delivery address and basket content, in accordance with Article 1127-2 of the Civil Code. By clicking on the order validation button, the Client acknowledges that placing their Order results in their obligation to pay the indicated amount, in accordance with Article L221-14 of the Consumer Code, and constitutes a firm sales contract.

An automatic confirmation email is sent to the Client upon order registration.

This document serves as an acknowledgment of receipt and proof of transaction.

6.2 Availability

Offers are valid as they appear on the Site.

In case of exceptional out-of-stock after validation, PÔMESSE PARIS will inform the Client and propose:

• A full refund, or

• An exchange for a product of equal value, or

• A delayed delivery when possible.

6.3 Capacity and accuracy of information

The Client declares to be of legal age and to have full legal capacity to contract.

They agree to provide accurate and up-to-date information when placing an order.

PÔMESSE PARIS cannot be held responsible in case of an error resulting in an inability to deliver.

6.4 Refusal or suspension

PÔMESSE PARIS reserves the right to refuse or cancel any order:

• In case of an ongoing dispute with the Client;

• Suspicion of fraud;

• Or prior payment incidents.

PÔMESSE PARIS reserves the right to suspend or cancel any order in case of a suspicion of fraud, abusive use of the Site, or identity theft.

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7. Payment

Payment of the price is made immediately at the order via credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, or any other payment method offered on the Site. No additional fees will be charged by PÔMESSE PARIS to the Client due to the use of a given payment method.

Transactions are processed by a PCI DSS certified provider.

The Client's banking details are never retained by PÔMESSE PARIS.

The debit occurs at the time of order validation.

The order is considered final after payment confirmation by the bank.

The Client agrees that PÔMESSE PARIS’s automatic recording systems (technical logs, order histories, payment confirmations) serve as proof of transactions.

7.1 Retention of title

Products remain the property of PÔMESSE PARIS until full payment of the price.

In case of payment incident, the company reserves the right to suspend or cancel the order.

7.2 Proof of transaction

Electronic records (emails, invoices, payment logs) maintained by PÔMESSE PARIS constitute proof opposable between the parties in accordance with law n° 2000-230 of March 13, 2000.

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8. Delivery

Deliveries are carried out by Mondial Relay, Colis Privé, La Poste (Colissimo / Chronopost), or any other carrier proposed when placing the order. The available delivery methods and their rates are indicated on the "Delivery" page and before order validation. Applicable delivery fees are clearly indicated before order validation.

8.1 Delivery areas

Products are deliverable in:

• Metropolitan France;

• French overseas departments and territories (DOM-TOM);

• The European Union;

• And certain non-EU countries when logistics permit.

8.2 Deadlines

Deadlines are indicated for information purposes during the order.

They vary according to the destination and the chosen transport mode.

In any case, delivery will occur within a maximum period of 30 days from order validation (payment accepted).

In case of delay attributable to PÔMESSE PARIS, the Client may request the resolution of the sale in accordance with Articles L216-2 and L216-3 of the Consumer Code.

The full refund will then occur within 14 days following the request, using the payment method used during the order, unless the Client expressly agrees to be refunded by another means.

Specific terms Mondial Relay – pickup times - in accordance with the carrier's conditions on the day of shipment:

Since the update carried out in October 2025, the pickup deadline for a package at a Relay Point or locker is 5 calendar days. After this period, the package is automatically returned to the sender. The seller cannot be held responsible in case of non-pickup on time, and no free return will be carried out.

8.3 Address and reception

The Client must ensure the completeness and accuracy of their delivery address.

Any package returned due to incomplete or erroneous address may be resent, the costs being borne by the Client.

The transfer of risks occurs upon receipt of the package by the Client.

It is up to them to immediately check the condition of the package and products.

When the carrier indicates the package as delivered (proof of deposit, scan, geolocation), PÔMESSE PARIS may request any useful element from the Client (sworn statement, declaration of non-receipt, verification with the carrier, etc.) before proposing, if applicable, a commercial solution (refund, credit, redelivery).

Any anomaly (damaged package, missing product, reference error) must be reported within forty-eight (48) hours to support@pomesse-paris.com. This forty-eight (48) hour period aims to allow prompt handling of anomalies but does not limit the Client's legal rights, notably under legal guarantees.

8.4 International deliveries

Deliveries outside the European Union may be subject to import duties and taxes.

These fees remain entirely at the Client's charge, who is liable to local authorities.

In case of refusal of the package or non-payment of taxes, return, storage, or customs clearance fees will be charged to the Client.

8.5 Force majeure and independent delays

PÔMESSE PARIS cannot be held responsible for delays due to force majeure (strike, catastrophe, logistical blockage, war, pandemic, administrative decision) or any event reasonably beyond its control.

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9. Withdrawal right

In accordance with Articles L221-18 and following of the Consumer Code, the Client has a period of fourteen (14) days from the receipt of their order to exercise their right of withdrawal, without having to justify any reason or incur any penalty. When this period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.

9.1 Notification

To exercise their right of withdrawal, the Client must notify their decision to PÔMESSE PARIS by email at support@pomesse-paris.com, specifying the order number concerned.

The Client may, if they wish, use the standard withdrawal form annexed to these GTC. PÔMESSE PARIS acknowledges receipt of any withdrawal request by email.

9.2 Return conditions

Products must be returned in their original state, unopened, unused, complete (packaging, accessories, instructions...) and in their original packaging, in perfect resale condition. The Client may be held responsible for the depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the product, in accordance with Article L221-23 of the Consumer Code.

Returns must be sent to the address provided by customer service, accompanied by the order number. Returns must be made within fourteen (14) days from the date of sending their withdrawal request.

Return costs are borne by the Client, except in the case of an error attributable to PÔMESSE PARIS (preparation error or defective product upon receipt).

In case of partial return of an Order benefiting from a discount linked to the number of products purchased or a minimum amount (e.g.: bundle, conditional discounts, conditional gift, etc.) resulting in non-compliance with the initial conditions of the promotional offer, PÔMESSE PARIS will adjust the refunded amount, corresponding to the difference between the price paid by the Client and the total price that would have been due in the absence of the promotional offer. The initial discount granted will therefore be recalculated based on the only products actually kept and the refund amount will be adjusted accordingly. Any gift offered under condition must also be returned in its original condition. Failing this, its value may be deducted from the refund.

After checking the returned products, if the conditions are not met, the Client will be contacted by the Company and said products may be refused and returned to the Client at their own expense.

9.3 Timeframe and refund

In the event of a valid and compliant withdrawal, the refund of the returned product(s) will occur within a maximum of fourteen (14) days from the date PÔMESSE PARIS has recovered the products or received proof of shipment.

The refund will be made by the same means used by the Client, unless the Client expressly agrees to be refunded by another means.

The refund will include the price of the products and, if applicable, the initial standard delivery costs.

9.4 Exceptions

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• Products unsealed after delivery for hygiene or health protection reasons;

• Products that are clearly personalized or made according to the Client's specifications.

No returns will be accepted outside the cases provided by law.

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10. Legal warranties

Products sold on the Site benefit, by law, and without additional payment from:

The legal warranty of conformity, provided by Articles L217-3 to L217-31 of the Consumer Code;

The legal warranty against hidden defects, provided by Articles 1641 to 1648 of the Civil Code.

These legal guarantees apply independently of any commercial warranty that may be granted by PÔMESSE PARIS.

10.1 Legal warranty of conformity

The Client has a period of two (2) years from the delivery* of the product to act under the legal conformity warranty, in accordance with Articles L217-3 to L217-31 of the Consumer Code.

During the twelve (12) months following the delivery* of the goods, the lack of conformity is presumed to exist. Beyond this period, it is up to the Client to provide proof of the lack of conformity.

In case of a lack of conformity, PÔMESSE PARIS will implement, in accordance with the applicable legal provisions, one of the following remedies:

The compliance of the goods by replacement;

Or, if this is impossible or disproportionate, a price reduction or cancellation of the sale.

No costs may be charged to the Client under the implementation of the legal warranty of conformity.

* Delivery = physical handover of the product to the Client (receipt)

10.2 Warranty against hidden defects

In accordance with Articles 1641 to 1648 of the Civil Code, PÔMESSE PARIS is liable for hidden defects in the sold goods.

The action resulting from hidden defects must be brought by the Client within two (2) years from the discovery of the defect.

The defect must be hidden and make the goods unfit for their intended use, or so decrease this use that the Client would not have acquired them, or would have given a lower price, had they known about it.

In accordance with Article 1644 of the Civil Code, the Client may either request the cancellation of the sale or a reduction in price.

10.3 Implementation of warranties

To implement one of these warranties, the Client must contact PÔMESSE PARIS via the contact form on the Site or by email at the address indicated in the legal notices, precisely describing the observed defect and providing any useful supporting documentation (photos, order number, proof of purchase).

After analysis, and in accordance with the applicable legal provisions, PÔMESSE PARIS will implement the appropriate solution at no cost to the Client.

These provisions do not exclude any other rights the Client might have under the legal warranties provided by law.

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11. Liability and product safety

PÔMESSE PARIS undertakes all efforts to ensure the quality, traceability, and safety of its products, in accordance with applicable standards.

However, its liability cannot be engaged:

• In case of non-compliant use of the products or non-compliance with usage precautions listed on the packaging or product sheet;

• In case of individual allergic reactions, as long as the allergens or substances concerned were clearly listed on the packaging or product sheet;

• In case of improper storage of products by the Client;

• Or in case of force majeure or an event beyond its reasonable control (strike, carrier delay, logistical blockage, administrative decision, etc.).

The products sold by PÔMESSE PARIS are not medicines and cannot be equated with medical treatments.

Dietary supplements should not replace a varied, balanced diet and a healthy lifestyle.

They must be kept out of reach of children, generally persons under 18, and should not be consumed by pregnant or breastfeeding women, nor by individuals under medical treatment, unless advised otherwise by a healthcare professional.

For cosmetic products, it is necessary to follow usage instructions, avoid contact with eyes, and discontinue application in case of irritation.

The responsibility of PÔMESSE PARIS can only be engaged in the case of direct and foreseeable damage resulting from its contractual obligations. It cannot be limited in case of gross misconduct, deceit, or infringement of physical integrity.

PÔMESSE PARIS cannot be held responsible for the content present on third-party sites to which the Site or commercial communications may refer.

The advice, information, and editorial content featured on the Site are exclusively informative and for well-being purposes. They do not replace medical advice, a diagnosis, or treatment, and should not be used to establish a diagnosis or alter ongoing treatment. The Client is invited to consult a healthcare professional for any questions about their health status.

PÔMESSE PARIS may use specialized providers or subcontractors (laboratories, logistics companies, transporters, payment service providers, etc.) for the execution of certain services, under its responsibility.

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12. Personal data and cookies

The personal data collected on the Site are processed by PÔMESSE PARIS as the controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the amended Data Protection Act.

12.1 Purpose of processing

The collected information is necessary for order processing, invoicing, delivery, customer relationship management, and, where applicable, commercial prospecting if the Client has consented.

12.2 Retention period

Data is retained as long as necessary for the execution of the contract, increased by the applicable legal prescription deadlines.

12.3 Client rights

In accordance with GDPR, the Client has the following rights:

• Right of access, rectification, erasure, and data portability;

• Right to restriction and objection to processing;

• Right to define post-mortem directives regarding the fate of their data.

These rights can be exercised at any time by sending an email to: dpo@pomesse-paris.com.

The Client also has the right to lodge a complaint with the National Commission for Informatics and Liberties (CNIL).

12.4 Cookies

During navigation on the Site, cookies may be placed on the Client’s device.

These cookies allow:

• The operation of the Site (necessary cookies);

• Audience measurement and statistics (analytics cookies);

• And, where applicable, personalization of the user experience (marketing cookies).

An informational banner allows the Client to configure their consent.

The management of cookie consent is handled via a Consent Management Platform (CMP) compliant with CNIL recommendations.

The complete cookie management policy is accessible in the "Privacy Policy" section.

In the context of the Site's operation, certain technical data may be transferred to the United States, where some servers of Squarespace and its subcontractors are located.

These transfers are governed by the European Commission’s Standard Contractual Clauses and appropriate technical and organizational measures, in accordance with Articles 46 et seq. of the GDPR.

Cookies are retained for a maximum of thirteen (13) months in accordance with CNIL recommendations.

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13. Electronic Gift Cards

PÔMESSE PARIS offers electronic gift cards ("Gift Cards") exclusively for product purchases on the website www.pomesse-paris.com.

Each Gift Card materializes as a unique code allowing full or partial payment of an order, within the limit of the available balance.

13.1 Validity period

Electronic Gift Cards are valid for twelve (12) months from their date of issue.

At the end of this period, the unused balance is permanently lost and cannot be refunded, credited, or compensated.

13.2 Usage conditions

• The Gift Card can be used in one or more transactions, within its balance limit.

• It cannot be refunded, exchanged for money, or used to purchase another Gift Card.

• Only one Gift Card can be used per order, unless otherwise specified.

• If the order amount exceeds the balance of the Gift Card, the remaining amount must be paid through another payment method accepted on the Site.

13.3 Gift Card delivery

The Gift Card is sent by email to the address provided at the time of order.

PÔMESSE PARIS cannot be held responsible in case of non-receipt due to:

– An erroneous or incomplete address,

– Spam filtering,

– A saturated mailbox,

– Or any technical incident beyond PÔMESSE PARIS’s control.

13.4 Loss, theft, or fraudulent use

Lost, stolen, or damaged Gift Cards cannot be replaced unless they have never been used, subject to providing:

– Satisfactory proof of purchase, and

– The code of the concerned Gift Card.

PÔMESSE PARIS may suspend or cancel any Gift Card in case of fraud or misuse suspicion.

13.5 Balance and technical corrections

PÔMESSE PARIS reserves the right to correct a Gift Card balance in case of entry error, billing, or manifest technical incident.

The holder of the Gift Card is responsible for the confidentiality of the associated code.

13.6 Right of withdrawal & refund

The initial buyer has a 14-day period from purchase to exercise their right of withdrawal, provided the Gift Card has not been used.

A Gift Card, partially or entirely used, cannot be refunded under any circumstances.

In case of return of a product paid via Gift Card, the corresponding amount is automatically recalculated either on the same Gift Card or on a new Gift Card, either of which is valid until the initial expiration date.

13.7 Application of GTC

Any purchase made using a Gift Card is subject to these General Terms and Conditions of Sale.

Use of the Gift Card implies unconditional acceptance of the GTC in effect.

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14. Intellectual property

The Site and all its constituent elements — including texts, images, illustrations, logos, graphic charters, photographs, videos, sounds, trademarks, domain names, and databases — are the exclusive property of PÔMESSE PARIS or its partners.

Any reproduction, representation, modification, or adaptation, in whole or in part, of the Site or one of its elements, without prior written authorization, is strictly prohibited and constitutes infringement punishable by articles L335-2 and following of the Intellectual Property Code.

The Client agrees not to infringe, directly or indirectly, the intellectual property rights of PÔMESSE PARIS, nor to make unauthorized use of them.

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15. Customer service and complaints

For any question, additional information, or complaint, the Client can contact PÔMESSE PARIS Customer Service:

• By email: support@pomesse-paris.com

• By mail: PÔMESSE PARIS – Customer Service – 144 rue Paul-Bellamy, CS 12417, 44000 Nantes – France

• Hours: Monday to Friday, from 9 a.m. to 6 p.m. (Paris time).

Any complaint regarding delivery (damaged, missing items, reference error) must be made within fourteen (14) days of receiving the package. This fourteen (14) day period does not affect the Client's legal rights under the legal conformity warranty and the hidden defect warranty, which remain applicable within the legal deadlines.

Complaints concerning a defect, an error, or a missing product must be accompanied by a detailed description and, if applicable, photographs.

PÔMESSE PARIS undertakes to acknowledge receipt of requests within an indicative period of 24 to 48 working hours and respond to any request within a reasonable period, not exceeding 30 working days.

Comments and content potentially published by Clients on the Site or PÔMESSE PARIS social media must be free of offensive, defamatory, discriminatory, or contrary to public order statements. PÔMESSE PARIS reserves the right to moderate, refuse, suspend, or delete any content that violates these principles, without notice or compensation.

Visual content submitted by the Client (photographs, videos, screenshots) must be accurate and free from manipulation. PÔMESSE PARIS reserves the right to refuse processing if the supplied elements do not allow verification of the facts.

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16. Consumer mediation

In accordance with Article L612-1 of the Consumer Code, the consumer Client may refer to a consumer mediator free of charge for the amicable resolution of any dispute with PÔMESSE PARIS, provided they have first submitted a written complaint to its Customer Service.

In the absence of a response within 60 days or in case of disagreement, the Client may contact:

CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)

Address: 49 rue de Ponthieu, 75008 Paris

Email: cm2c@cm2c.net

Website: www.cm2c.net

The Client also has the option of using any other alternative method of dispute resolution (conciliation, arbitration, local mediation) or to bring the matter before the competent courts.

The Client residing within the European Union may also file their complaint via the European online dispute resolution platform (ODR):

https://ec.europa.eu/consumers/odr

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17. Force majeure

Neither party shall be held liable in the event of non-performance or delay in the performance of its obligations if such non-performance results from an event of force majeure, within the meaning of Article 1218 of the Civil Code, beyond its reasonable control.

Events considered as force majeure include: general strike, war, attack, pandemic, natural disaster, blockage of transport or communication networks, fire, explosion, supplier failure, or administrative decision.

If the force majeure event exceeds 60 days, each party may terminate the order in writing, without compensation, and the Client will be refunded the amount paid in proportion to the products not delivered.

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18. Applicable law and jurisdiction

These GTC and the resulting operations are governed by French law.

They are written in French, the sole version binding on the parties.

In case of dispute, and after an amicable resolution attempt, jurisdiction is assigned to the territorially competent French courts in accordance with the Civil Procedure Code.

Sales to foreign countries are governed by French law, without prejudice to the protective rights recognized to consumers residing in another European Union member state.

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19. Final provisions

If any provision of these GTC were to be declared null, illegal, or unenforceable, it would be deemed unwritten, without affecting the validity of the other terms.

The fact that PÔMESSE PARIS does not invoke, at a given time, any of the clauses herein cannot be interpreted as a waiver to invoke them later.

These GTC, order confirmation emails, and the privacy policy form a complete contractual set between the parties.

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Legal Annexes

Annex 1

Standard Withdrawal Form

(compliant with Article R221-1 of the Consumer Code)

To the attention of: PÔMESSE PARIS,

144 rue Paul-Bellamy, CS 12417, 44000 Nantes – France

support@pomesse-paris.com

I hereby notify you of my withdrawal from the contract concerning the sale of the following goods:

• Product: […]

• Order Reference: […]

• Ordered on […] / Received on […]

• Client Name: […]

• Client Address: […]

• Signature (in case of paper form): […]

• Date: […]

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Annex 2

Legal Provisions of the Consumer Code

The current legal provisions related to the conformity warranty and the right of withdrawal are available on the official Legifrance website (www.legifrance.gouv.fr)

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Annex 3

Legal provisions regarding the right of withdrawal

Article L221-18

The consumer has a period of fourteen days (14) to exercise their right of withdrawal without having to justify their decision.

Article L221-23

The consumer returns or returns the goods to the trader without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw.

The consumer bears the direct costs of returning the goods.

Article L221-24

When the right of withdrawal is exercised, the trader reimburses all payments received, including standard delivery charges, no later than fourteen days from the day they are informed of the consumer's decision to withdraw.

Article L221-28

The right of withdrawal cannot be exercised for contracts:

• For the supply of goods made to the consumer's specifications or clearly personalized;

• Of goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.

FAQ* – General Terms and Conditions of Sale (GTC) PÔMESSE PARIS

1. How can I place an order on the site?

Simply select your products, add them to the basket, and then confirm your order by following the on-screen instructions. You can also choose to create an account to save your information for a future purchase.

2. What payment methods are accepted?

We generally accept payments by credit card (Visa, Mastercard, etc.), Apple Pay, and GooglePay. All options are displayed during checkout.

3. What are the delivery times and charges?

Delivery times and charges are displayed when ordering, depending on the chosen delivery method and your address. You will receive tracking information upon shipment of your package.

4. Can I modify or cancel my order?

You can modify or cancel your order as long as it has not been shipped. Quickly contact our customer service for any requests.

5. How can I exercise my right of withdrawal?

You have a legal period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify any reason. Contact us to obtain the return procedure.

6. Are the products guaranteed?

Yes, all our products benefit from the legal conformity warranty and the warranty against hidden defects.

7. What should I do in case of a defective or non-compliant product?

Contact our customer service with your order number, photos of the concerned product, and an explanation of any potential issues encountered. We will indicate the procedure for an exchange or a refund.

8. How can I track my order?

You can track your order status from your customer area or via the tracking link received by email after shipment.

9. Are my personal data protected?

Yes, your data is processed in compliance with GDPR and our Privacy Policy.

10. Who should I contact in case of a question or dispute?

For any inquiries, contact our customer service at the address indicated on the site. In case of an unresolved dispute, you can contact the mediator CM2C.

*The FAQ is for informational purposes only and does not prevail over the GTC above.