1. Delivery Zones

We prepare and ship your orders from France to most of the following destinations: mainland France, overseas territories, the European Union, as well as certain non-European Union countries when logistics permit.

For international deliveries, customs duties, local taxes, or additional banking fees may be applied by the destination country authorities. These possible fees are the client's responsibility and are independent of PÔMESSE PARIS.

2. Delivery Methods

To allow you to choose the most suitable delivery option, several carriers may be offered when placing your order, including La Poste (Colissimo or Chronopost), Mondial Relay, Colis Privé, or any other partner available at the time of purchase.

Available options and their rates are always clearly indicated before order confirmation.

3. Preparation and Delivery Times

We take particular care in preparing each order.
They are generally prepared within 24 to 48 business hours (excluding weekends and holidays).

Once shipped, delivery occurs on average within 1 to 4 business days in mainland France, depending on the chosen method and destination. These times are indicative, as carriers are independent contractors whose delivery conditions may occasionally vary.

In accordance with regulations, the order is delivered within a maximum period of 30 days after confirmation. In case of delay attributable to PÔMESSE PARIS, you can request the cancellation of the sale under the conditions provided by the Consumer Code - Articles L216-2 and L216-3 of the Consumer Code.

PÔMESSE PARIS uses independent carriers. The indicated times are given as a guide. In case of delay attributable solely to the carrier, PÔMESSE PARIS will take all useful measures to enable delivery as soon as possible.

Delivery to Relay Points or Lockers

When delivery is made to a relay point or locker, the package generally needs to be collected within 5 calendar days. After this period, the carrier may automatically return the package to us. No free reshipment can be made. A new shipment can only be made after payment of the corresponding fees.

4. Order Tracking

Upon shipping, you receive an email containing a tracking link allowing you to follow your package at each stage of its journey.
In case of loss of the package during transport, we will open an investigation with the carrier and keep you informed of the solution provided (reshipment or refund when the loss is confirmed).

5. Receipt of Package

We invite you to check the condition of the package upon receipt.
If you notice an anomaly (damaged package, missing product, or error), please inform us within 48 hours at the following address:
support@pomesse-paris.com

This period allows for the rapid processing of your request without questioning your legal guarantees.

The responsibility for the products is transferred to the client at the time they physically take possession of the package.

In case of a visibly damaged package, it is preferable to refuse the delivery or make specific reservations with the carrier.

Unclaimed packages then returned will be refunded, excluding shipping and return fees charged by the carrier.

6. Delivery Address

We thank you for carefully checking the address provided before confirming your order. Modification is only possible before shipment.

In case of an error leading to the return of the package, where the address provided by the client is incorrect or incomplete, reshipping fees will remain their responsibility.

As long as the order has not been shipped, you can request an address change by contacting our customer service: support@pomesse-paris.com

7. Right of Withdrawal (Returns)

If your order does not ultimately meet your expectations, you have a period of 14 days after receipt to change your mind, without having to justify yourself.

How to Return an Item

Simply:

1. write to us at support@pomesse-paris.com indicating your order number

2. wait for return instructions

3. return the products within 14 days of your request

Your request can be made by any clear statement expressing your desire to withdraw.

Acceptance Conditions

To ensure product quality and safety, items must be returned unopened, unused, complete, in their original packaging, and in perfect resale condition.

Return costs are borne by the customer, except in the case of our error or a defective product.

Returns under the right of withdrawal will be refunded. In case of defect or order error, a replacement may also be offered.

8. Refund

The refund is made within a maximum period of 14 days after receipt of the return (or proof of shipping).
It is executed via the initial payment method and includes the initial standard delivery fees, excluding any additional costs related to choosing a faster delivery method.

9. Used Products - Exceptions to the Right of Return

For hygiene reasons, used products cannot be returned, except in cases of non-conformity or hidden defects.

10. Defective Products or Order Errors

If a product is defective or does not match your order, simply contact our customer service by attaching a photo and your order number. We will promptly propose the most appropriate solution: replacement or refund.

11. Legal Guarantees

All our products benefit from:

• the legal guarantee of conformity (2 years)

• the guarantee against hidden defects

  
  

12. Customer Service

For any questions, our team remains available:
support@pomesse-paris.com