Article 1 — Purpose and Scope

These General Terms of Use (hereinafter referred to as the "GTU") are intended to define the conditions under which any person (hereinafter referred to as "the User") accesses, navigates, and uses the website www.pomesse-paris.com (hereinafter referred to as the "Site").

Any navigation, consultation or use of the Site constitutes full and unconditional acceptance of these GTU.
In case of disagreement with all or part of the GTU, the User must immediately cease using the Site.

The GTU are permanently accessible on the Site. Any modification takes effect as soon as it is published online and applies immediately to any use of the Site following this publication.

PÔMESSE PARIS reserves the right to modify them at any time; the applicable version is the one in force at the time of navigation.

The use of the Site also implies compliance with the General Terms of Sale (GTS), the Privacy Policy, the Cookie Policy, and the Legal Notice, accessible on the Site.

In case of contradiction:
– the GTS prevail for any purchase operation;
– the Privacy Policy prevails for any questions relating to personal data;
– these GTU govern all other terms of use of the Site.

Article 2 — Identity of the Publisher and Host

The Site is published by the company PÔMESSE PARIS, a simplified joint-stock company (SAS) with a capital of 30,000 euros, registered with the Nantes Trade and Companies Register under number 989 324 330, with registered office located at 144 rue Paul-Bellamy, CS 12417, 44000 Nantes, France, and having a secondary establishment at 7 boulevard Péreire, 75017 Paris, France.

Intra-community VAT number: FR79989324330

Contact email: support@pomesse-paris.com
Publication Director: Céline Letu-Tortorici

The Site is hosted by Squarespace Ireland Limited, an Irish company with registered office at Two Park Place, Upper Hatch Street, Dublin 2, D02 NP94, Ireland. The payment and order management module is operated by Shopify, acting as a data processor within the meaning of Regulation (EU) 2016/679 (GDPR).
The site is accessible to anyone wishing to discover, order or obtain information about PÔMESSE PARIS products.

Article 3 — Access to the Site

The Site is freely accessible to anyone with an internet connection.
The User is responsible for their equipment (computer hardware, software, internet connection) and the costs incurred to access the Site. The use of the Site and the placing of orders are reserved for persons aged at least 18 years and having the legal capacity to enter into contracts. By creating an account or placing an order, the User declares fulfilling these conditions.

PÔMESSE PARIS strives to keep the Site accessible 24/7, but cannot be held liable for temporary interruptions for maintenance, updates, technical incidents, or force majeure.

PÔMESSE PARIS reserves the right to suspend, limit or interrupt access to the Site, in whole or in part, at any time and without notice. PÔMESSE PARIS reserves the right to make any changes or improvements to the Site it deems necessary.

Any unauthorized attempt to access the Site, damage its systems, extract data, use robots, scripts or automated tools, or more generally any intrusion or attempted intrusion is strictly prohibited and may lead to legal proceedings.

PÔMESSE PARIS reserves the right to modify, suspend or delete, in whole or in part, the Site, its content or features, at any time and without notice.

Article 4 — User Account

Access to certain features of the Site (orders, tracking, history, preferences) requires the creation of a personal account.

4.1 — Account Creation

The User must provide accurate, up-to-date and complete information (name, surname, email address, password). The User commits to creating a sufficiently secure password, with a minimum of 8 characters, including uppercase, lowercase, numbers, and special characters, to keep it confidential and to renew it regularly. PÔMESSE PARIS cannot be held responsible in case of fraudulent access due to an insufficiently secure or disclosed password.
Identifiers are strictly personal and confidential.

4.2 — Security and Responsibility

Any connection or order made using the User's identifiers is deemed to be from the User.
PÔMESSE PARIS cannot be held responsible for any fraudulent use of the account resulting from negligence by the User.
In case of loss or theft of identifiers, the User must immediately inform support@pomesse-paris.com.

4.3 — Suspension or Deletion of Account

PÔMESSE PARIS reserves the right to suspend, block or delete any user account in case of fraud, attempted fraud, identity theft, abusive use or serious violation of these GTU, without compensation for the User.

This suspension may occur without prior notice and without the User being able to claim any compensation.

Article 5 — Orders and Sales Conditions

Any order placed via the Site implies acceptance of the General Terms of Sale (GTS) in force.
The GTS define the terms of order, payment, delivery, withdrawal, and guarantees.
In case of contradiction between the GTS and these GTU, the GTS prevail for everything concerning the act of purchase.

Article 6 — Site Content

The Site presents PÔMESSE PARIS products, their composition, benefits, usage tips, and the brand's universe.

The content on the Site (articles, tips, information on active ingredients, routine steps, product descriptions, recommendations) is provided for informational and wellness purposes only. It does not constitute medical advice, a diagnosis, or a therapeutic recommendation.
PÔMESSE PARIS cannot be held responsible for any decision made by the User based on the information provided on the Site without prior consultation with a healthcare professional.

For any questions relating to their health condition, the User is invited to consult a healthcare professional.

Texts, photographs, visuals, graphics, videos, and illustrations are provided for informational purposes and do not constitute a contractual document.
PÔMESSE PARIS makes every effort to ensure the accuracy and updating of information, but cannot guarantee the complete absence of errors or omissions.

The User is invited to report any error via the address support@pomesse-paris.com.

Visuals, photographs, and renderings are indicative and may vary according to screen settings; they do not constitute contractual elements.

Article 7 — Customer Reviews and Contributions

The Site may allow Users to submit reviews or comments on products.

Reviews should reflect a personal experience and comply with French law, including rules of courtesy and fairness.
PÔMESSE PARIS reserves the right to moderate, refuse or delete any content deemed defamatory, offensive, misleading, commercial, or contrary to these GTU.

By posting a review, the User grants PÔMESSE PARIS a non-exclusive, worldwide, and free license to use, reproduce, and distribute its content for promoting the Site and its products. This license is granted for the entire legal duration of the protected rights.

The reviews posted by a User may remain online even if the user account is deleted or the relevant product is no longer marketed, as long as they comply with the law and moderation rules.

Reviews posted may come from verified or non-verified buyers. PÔMESSE PARIS reserves the right to indicate or not the "verified purchase" status according to the technical setup in place.

Article 8 — Intellectual Property

The entire Site (text, graphics, photographs, videos, trademarks, logos, source code, structure, design) constitutes a protected work under the Intellectual Property Code.

Any reproduction, representation, adaptation, or dissemination, in whole or in part, without prior written authorization from PÔMESSE PARIS is strictly prohibited.
The User is prohibited from copying, modifying, selling, or exploiting all or part of the Site without authorization.

Any extraction, collection, indexing, reproduction, or reuse of the Site's content, by automated or non-automated means (scraping, text mining, artificial intelligence, unauthorized API), is strictly prohibited.

Any violation exposes its author to civil and criminal proceedings, as well as a claim for compensation for damages suffered by PÔMESSE PARIS.

Article 9 — Personal Data and Cookies

PÔMESSE PARIS collects and processes the User's personal data in compliance with the General Data Protection Regulation (GDPR). Users also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

The processing is based, depending on the case, on the User's consent, contract execution, legal obligation, or the legitimate interest of PÔMESSE PARIS.

The full processing methods are detailed in the Privacy Policy, accessible at any time from the Site's footer.

The User will find there:
– the processing purposes (order, delivery, customer relationship, prospecting, statistics);
– data retention periods;
– rights of access, rectification, deletion, and opposition;
– cookie and tracker management methods.
Consent management for cookies is ensured via a consent management platform (CMP) in line with CNIL recommendations. Requests can be addressed to the Data Protection Officer (DPO) at: dpo@pomesse-paris.com

Article 10 — Liability

PÔMESSE PARIS implements all reasonable means to guarantee access, security, and reliability of the Site.
However, it cannot be held responsible for:

• technical interruptions or bugs;

• damage resulting from misuse of the Site;

• any indirect damage (loss of data, orders, opportunity, etc.);

• or any external content accessible via hyperlinks.

The User acknowledges using the Site at their own risk.

PÔMESSE PARIS does not guarantee the complete absence of errors, interruptions, or viruses on the Site and cannot be held responsible for damage resulting from a cyberattack or malicious use.

The User declares being aware of the characteristics and limits of the Internet and acknowledges that data transmission security, availability, and integrity cannot be guaranteed.

Article 11 — Hyperlinks and Third-party Sites

The Site may contain links to other websites.
These links are provided solely to facilitate navigation.
PÔMESSE PARIS has no control over these sites and cannot be held responsible for their content, operation, or privacy policy. Similarly, PÔMESSE PARIS cannot be held responsible for direct or indirect damages resulting from access or use of these third-party sites.

Creating links to the Site is permitted provided it does not harm the image of PÔMESSE PARIS.
Any abusive or misleading use may result in the removal of the link upon request.

Any link creation leading to the Site should not create confusion about the origin of the content nor harm the reputation of PÔMESSE PARIS.

Article 12 — Applicable Law and Jurisdiction

These GTU are governed by French law.
Any dispute will be submitted to the competent French courts, as per applicable consumer protection laws.
The language of interpretation and execution of these GTU is French.

Appendix:
Legal Notice

In accordance with the law n°2004-575 of June 21, 2004, for confidence in the digital economy (LCEN), the legal notice of the Site indicates notably:
– the identity of the publisher (company name, form, capital, RCS, registered office, intra-community VAT number);
- the intra-community VAT number
– the identity and contact information of the host;
– customer service and data protection officer (DPO) contact information;
– links to the main legal documents of the Site (GTS, GTU, Privacy Policy, Cookie Policy).

FAQ* – General Terms of Use (GTU) PÔMESSE PARIS

1. Who can use the PÔMESSE PARIS site?

The site is accessible to any adult person with the legal capacity to contract.

2. Do I need to create an account to order?

No, creating a personal account is not mandatory to place an order. You can choose to order as a guest or create an account to save your personal information. This last option makes future purchases easier and allows you to receive firsthand information about the brand and PÔMESSE PARIS products.

3. How is my personal data protected?

Your data is processed in accordance with the GDPR. Check our Privacy Policy for more details on the collection, use, and management of your data.

4. What should I do if I forget my password?

Use the "Forgot Password" function or contact our support at support@pomesse-paris.com.

5. Can I post a review on a product?

Yes, you can share your experience through product reviews. These are subject to moderation to ensure their compliance with site rules, specifically refer to the general sales conditions on this subject.

6. What should I do in case of a technical problem or site access issue?

Contact our support or try again later. The site may be temporarily unavailable for maintenance or due to technical issues.

7. Can I use the site's contents (texts, images, etc.)?

No, any reproduction or use without written authorization from PÔMESSE PARIS is prohibited.

8. How are cookies managed?

Cookies are managed via a platform compliant with CNIL recommendations. You can set your preferences at any time.

9. What should I do in case of a dispute?

In the event of a dispute, you can contact our customer service or use mediation via the CM2C, refer to the general sales conditions for more information.

*The FAQ is for informational purposes only and does not override the above GTS.